Shipping & returns

Where orders will ship from

AnimalRxDirect plans to dispatch orders from Shenzhen, China. The delivery service is being prepared for the opening of online ordering.

Free worldwide shipping

Our launch policy includes free worldwide shipping. Product availability and destination requirements still depend on the exact item. Free shipping refers to the delivery charge. Any applicable import duties and local tax arrangements will be explained before ordering opens.

Delivery details

Delivery estimates, available destinations for each item, dispatch arrangements and any tracking service will be stated before purchases are accepted. These details are not yet confirmed, and the catalog does not currently offer a delivery-date guarantee.

Product handling

Handling and storage needs vary by product. Use the current manufacturer label when checking a presentation. Any product-specific shipping arrangements will be explained before that item can be ordered.

Returns and refunds

There are no online purchases to return through the current catalog. Return eligibility, conditions, support contacts and the refund process will be stated before orders open.

Explore the catalog

You can browse product details and read catalog questions without providing payment information.